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Service Disruption - January 20, 2026
Jan 19 at 08:47am HST
Affected services
App
Api Service
Agent Service
Resolved
Jan 19 at 08:47am HST
Service Disruption - January 20, 2026
Summary
On January 20, 2026, our services were temporarily unavailable due to a database issue. During this period, some requests failed or timed out.
Timeline (UTC+8)
- 15:50 – Disruption detected
- 16:20 – Recovery started
- 17:40 – Services restored
- 18:00 – Recovery confirmed
Resolution
We identified the root cause, resolved the issue, and restored all services. System stability has been verified and services are operating normally.
Affected services
App
Api Service
Agent Service